Shipping and Return

SHIPPING 

Order will be quickly processed and safely delivered. 

We can ship products anywhere in India using our standard shipping methods. When you place an order we will estimate delivery dates based upon location if it’s in metro cities or very remote location. 

SHIPPING TIME 

All online orders are shipped within 48 hours Monday – Saturday. 

ORDER TRACKING 

if a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using local transport may not have tracking numbers. 

SHIPPING CHARGES 

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be 

RETURN POLICY

Question: I received my ordered item. But product is not meeting my expectation, can I return it? Answer:

Yes, you can return the product within 7 days after receiving the product with following conditions: 

(1) Buyer need to register their request. 

(2) Product should be in unused condition. 

(3) Product original packing and tags should remain intact as they were in delivered condition. 

(4) Buyer will get the refund or replacement, once we receive the returned goods 

(5) If packing or original seal is broken then Welcare will not return the product. 

Question: I received a broken/damaged item. What should I do? Answer:

Welcare used high-tech secure packing technique to pack the material with 2 times quality checks so chances of in transit damage are very minimal. However, if you observed any tempered packing or damage on box then write-down the delivery remakes as tempered box. Any damage product received by buyer should be informed by email at contact@herculesfitnesska.com within 24hrs of receiving the goods. Email should contain pictures of damage products and with details description of issue. 

Question: Who will bear the shipping charges for goods returned? 

Answer: 

If you received the damage product then shipping charges of return goods will be bear by Welcare. If goods are return due to change in mind or personal choice then shipping charges will be bear by buyer. 

Question: How will I get my money back if I returned or cancelled an order? Answer: 

In case of returned product welcare fitness will suggest you other option as well if you are still not interested then Amount will be transferred in your account in 10-15 days. In case of cancelled order Welcare will transfer the amount immediately; however it will still take 4-7 days for transaction